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TECHNICAL SUPPORT
Ten Things — No, Eleven Things You Say That Drive Your Tech People Crazy
It’s okay — we all do it sometimes
Yes, of course people sometimes say or do silly things, even outright stupid things. We all do.
Look me straight in the eye and tell me you have never done anything dumb with a computer and I’ll look you straight in the eye and tell you the same thing and then we’ll both try not to laugh.
However, there are certain things that happened frequently in my computer tech support life that really did cause me to shake my head just a little.
“There was an error message that said something”
Would you go to your doctor and say “I had something wrong last week but I wasn’t paying attention so I can’t tell you what it was”?
Of course not. If your computer shows an error, get a screenshot or write it down if you have to.
You don’t know how to get a screenshot? Don’t feel bad — we don’t do that often so I often forget myself, and honestly both windows and Mac make it unnecessarily difficult. Google “screenshot Mac” or “screenshot Windows” or ask a teenager if you can.
