Sep 4, 2024
Yes, I would hope I know a few tricks after doing this for my living for 35 years. I tell the agent all of the troubleshooting I have already done and when they have nothing new, I ask to be escalated.
Written by Anthony (Tony/Pcunix) Lawrence 👀
Retired Unix Consultant. I write tech and humor mostly but sometimes other things. See my Lists if your interests are specific.